Customer Services can be Contacted on  0151 805 0386  from 8am-8pm 7 days a week

Why take a PCR test

A PCR test detects the coronavirus that causes COVID-19. It is extremely sensitive and can detect even very small numbers of viral particles present in your nose/throat. When you take the swab, virus particles are collected. The swab is returned to our laboratory where our trained scientists use sophisticated analytical equipment to detect the presence of the virus.

We aim to provide you with your test result within 24 hours of receiving your sample. Often it will be quicker than this. We will keep you updated by email/SMS as your order is processed and your result is known.

Don’t worry, the test is simple for you to do and can be done at home. We give you everything you need including the pre-paid packaging to send it safely back to our laboratory for testing.

A PCR test will confirm if you were infected with the virus that causes COVID-19 on the day you took the test.

If you have any symptoms of COVID-19, you should be tested to see if you have the virus.

Symptoms include:
  • a high temperature – you may feel hot to the touch
  • a new, continuous cough – coughing for more than an hour, or 3 or more episodes in 24 hrs
  • a loss or change to your sense of smell or taste – you may find you cannot smell or taste anything, or things may taste or smell different from normal

Most people with coronavirus have at least 1 of these symptoms.

You will likely need a PCR test to travel to foreign countries and when you return to the UK.

Keeping you informed

When you order a PCR test, you will create your account page on our website using details that identify you, such as your name, address, email, mobile phone number and passport number.

We will use your email/mobile to send you confirmation;

  • that your order has been received,
  • a reminder to register your kit on the day you need to take your test,
  • when your sample arrives back at our laboratory having been posted by you,
  • the result of your test.

If you have ordered a Test to Travel kit and your test result is negative, we will send you a certificate declaring your test result, the date of the test and personal information that identifies you. The certificate will also be available on your account page for easy reference.

Your test is in safe hands